I recently bought the QC 35 II headphones and its been a nighmare getting it to work with my Windows 7 desktop. I thought a simple bluetooth dongle will get it connected and working, however, I have tried every trick to get this headset to connect and work to no avail. While the headset connects to my mobile phone and my mobile phone is able to connect to the desktop via the bluetooth dongle and work, the headset is not working, even when it is detected and connected.
Here are the steps I have done so far, hope you can help me further: 1) Have the bluetooth dongle connected to the Windows 7 desktop and made sure that it is working, by syncing my andriod mobile to it and ensured that I am able to work with my phone, can do file transfer etc. 2) Selected to Add a device and used the bluetooth switch on the headphone to pair. The headphone got detected in the Add a device menu and Windows informed me that files required are being installed. 3) The headset is now shown in the devices and printers, with a Warning (!) sign. Checking the properties, I see that two of the driver software are not installed. 4) Checked the device manager, and as I see, there are two entries with warning (!) under Other devices, both are bluetooth peripheral devices. 5) Used the below steps in the youtube, to update those entries: Now the headset is shown without the warning sign.
6) Double clicking on the headset shows that it is connected to the computer and I have two options enabled: Listening to Music and Making calls. 7) The Speaker icon in the taskbar has 'x' sign. Doubleclicked on it and it tries to troubleshoot with the wizard and gives me two entries for this headset: 'Bluetooth Headphones - Bluetooth Audio', 'Bluetooth Headset - Bluetooth Audio'. None of these work when I select them and proceed to next.
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Feb 22, 2017 - I am about to try the 2nd Download listed on the Link #2 you posted. Once that's completed, attempt to pair any Bluetooth device with the Computer. So it's important to have the correct driver for you device. Jan 11, 2019 - How To Connect A Bluetooth Device To Your Windows 7 System. You'll need to wait for Windows to install the device drivers for your Bluetooth peripheral. If you skip that, you'll probably end up with an outdated driver and might not have the full. Does anyone knows where to download the drivers??
8) In the Sound setting, in control panel, the 'Bluetooth Headset' and 'Bluetooth Audio' entries are listed, they are greyed out, they are enabled in their Properties - Device Usage. Right clicking on them gives me an option to 'Connect', but that does not do anything. I have tried many suggestions given here to no avail. I wish Bose could have charged a few extra and given a compatible connector for easy connectivity. Please help Sound Troubleshooting Sound Properties Headset Properties Devices and Printers, Headset with BT peripheral driver not installed Device Manager Updating the BT Peripheral drivers Add Device Add Device Complete Enabled options.
It was like going through hell, but I finally managed to get this working and would like to share some inputs for people like me who have this issue. Windows stack doesn't support Bluetooth Low Energy communication in Windows 7, hence Bose QC 35 II is not designed to work with Windows 7 at all. For it to get working on my Windows 7 PC, I have the following steps I can suggest: 1) Get a bluetooth dongle, install it and get it working. I got a CSR 4.0 dongle, installed and and paired it with my mobile and verified that I am able to transfer files. 2) With only the above, you may be able to get the headset identified and installed via Add a device, but it will not work.
For it to get working, it is required to install a third part driver that enables Bluetooth low energy communication on Windows 7. For this I followed the below document and installed solution provided by Toshiba Note: You have to have the dongle connected at all time, do not remove it when you are following the steps Note2: Some of the windows from the screenshot may not appear for you, but please proceed with the instructions nevertheless It would be good if Bose informs this clearly that the device is not supported on Windows 7 and prior OS. Even better if they would have provided a solution. I am sure most of us would not mind paying some extra for a hassle free installation, rather than this nightmare I had to go through.